OPERATIONS

Technical Support

We ensure stable website performance: monitoring, updates, security, backups, and fast issue resolution.

24/7 support with zero downtime
Fast bug fixing
Updates, security & backups
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Key Benefits

What you get

24/7 uptime and error monitoring

Automated updates & zero-downtime deployments

Daily backups & fast recovery

CI/CD pipelines & version control (Git)

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24/7 Technical Support & Website Maintenance

Detailed service description

We provide full website maintenance: 24/7 monitoring, updates, backups, and performance stability control.

We quickly respond to incidents and fix critical issues before they impact users or revenue.

We act as your external support team or strengthen your in-house team for stable business operations.

Stable website performance without downtime
Issues resolved before users notice
Protection from data loss and breaches
Save time — no need to handle tech issues
Full transparency and reporting
Support cost

Support pricing

Choose the level of support: from basic monitoring to full technical maintenance

Basic

Monitoring & stability
from $300
monthly
  • 24/7 uptime monitoring
  • Weekly backups
  • Critical bug fixes
  • Response time: up to 24h
Best choice

Standard

Best for growing businesses
from $600
monthly
  • Everything from Basic
  • System & dependency updates
  • Performance optimization
  • Daily backups
  • Response time: up to 8h
  • Monthly report

Premium

Full technical partnership
from $1,200
monthly
  • Everything from Standard
  • Priority SLA support
  • Ongoing feature development
  • Response time: up to 2h
  • Dedicated manager / tech lead
  • Consulting & project growth support

* Final cost depends on project complexity and scope

Technologies and tools

Technologies we use in your project

GitDockerNginxCI/CD
Transparent Process

How we ensure stable website performance

A clear and structured workflow from the first meeting to project launch

1

Audit & risk analysis

We analyze code, infrastructure, security, and performance to identify weak points and potential failures.

2

Monitoring & protection setup

We set up 24/7 monitoring, alerts, and backups to respond instantly to any issues.

3

Ongoing maintenance & updates

We continuously update the system, fix vulnerabilities, and maintain stable performance.

4

Fast incident response

We resolve critical issues quickly before they impact users or revenue.

5

Control, reporting & growth

We provide reports and recommendations to improve performance and grow your project.

Why Choose Us

We create solutions that deliver real results for your business

Your website runs 24/7 without downtime

Continuous monitoring and alerts help detect issues before users notice them.

Fast issue resolution

We respond within SLA and fix critical issues fast to prevent business losses.

Data protection & security

Regular updates, security patches, and vulnerability control keep your site protected.

Guaranteed recovery

Automated backups ensure fast recovery without data loss.

Full transparency

Reports, metrics, and task logs — you always know what you pay for.

Focus on growth, not issues

We handle technical issues so you can focus on business and growth.

FAQ

Technical support FAQ

Answers to common questions about website support, SLA, and workflows.

What does technical support include?

24/7 monitoring, backups, updates, bug fixes, performance optimization, and stable website maintenance.

What is the response time?

Depends on the plan: Basic — up to 24h, Standard — up to 8h, Premium — up to 2h. Critical issues are handled with priority.

Can you support an existing website?

Yes, we audit and support projects developed by other teams.

What happens if the website goes down?

We receive alerts, respond immediately, and restore the website according to SLA to minimize business impact.

Is new feature development included?

Yes, in the Premium plan or as an additional service within support.

How do we communicate?

Via convenient channels: Telegram, email, or task tracker. Premium includes a dedicated manager.

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